# Troubleshooting and analytics

If you encounter unexpected behavior or results while using the Omnichannel Connector app, you can follow the [troubleshooting steps described below](#troubleshooting) or review [analytic information](#viewing-analytics) for your Conversation API solution.

## Troubleshooting

If you encounter issues while using the Omnichannel Connector app, there are you may troubleshoot your solution by completing the following steps in order:

1. Retry the action (for example, sending a message). Your solution may have encountered a temporary error that may resolve itself as circumstances change. For example, if an automatic [contact management](/docs/conversation/contact-management/) operation interferes with a send message request, the same request may succeed on a subsequent attempt.
2. Review the steps described in this [article on troubleshooting the Conversation API](https://community.sinch.com/t5/Conversation-API/How-can-I-troubleshoot-the-Conversation-API/ta-p/13891). Your Omnichannel Connector app is directly connected to a Conversation API app, and resolving issues with your Conversation API solution overall will likely resolve any issues you encounter with your corresponding Omnichannel Connector app.


## Viewing analytics

You can view analytic information about your Conversation API solution, including message delivery data, Monthly Active Users (MAU), conversation data, channel statistics, and more on the [Sinch Build Dashboard](https://dashboard.sinch.com/convapi/analytics).