Optional. Channel specific template reference with parameters per channel. The channel template if exists overrides the omnichannel template. At least one of channel_template or omni_template needs to be present. The key in the map must point to a valid conversation channel as defined by the enum ConversationChannel.
Optional. Channel specific template reference with parameters per channel. The channel template if exists overrides the omnichannel template. At least one of
channel_templateoromni_templateneeds to be present. The key in the map must point to a valid conversation channel as defined by the enum ConversationChannel.