Getting started with WhatsApp

To create your first WhatsApp sender you must first agree to the Pricing Plan.

Once the Pricing Plan has been attached to your account you can then start using the Provisioning API for creating and managing WhatsApp Senders and Templates.

WhatsApp has two ways to create senders, On behalf of (OBO) and Embedded Signup (ES).

On Behalf Of

The On Behalf Of (OBO) sender will create a WhatApp Business Account (WABA) managed by Sinch on behalf of the Business Entity wanting to send WhatsApp messages. The setup requires two steps, first a creation of an Account and once that is completed a Sender can be created.

Set up an OBO Sender ->

Embedded Signup

The Embedded Signup (ES) sender creates a WhatsApp Business Account (WABA) as part of the processed which is owned and managed by the Business Entity wanting to send WhatsApp messages. The process requires an embedded HTML element on a website that is used to create the WABA and Sender. However, the process once completed is quicker and the Sender will be ready to send messages within minutes.

Set up an ES Sender ->

Templates

If you have already used the Dashboard to create a sender and want to manage templates, you can skip to the template section.