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Sinch accounts and projects can be shared with teammates. This page covers inviting them, controlling what they can do with roles, and managing settings that apply to your whole organization.
Managing teammates and roles is about who can sign in and what they can do in the dashboard. It's separate from access keys, which authenticate applications to the API.
- Sign in to the Sinch Build Dashboard.
- Open the User management page by clicking on “Settings” > “Users”.
- Select Invite users.
- Enter each person's email address and choose a role (see below).
- Send the invites. Each recipient gets an email naming the accounts they've been granted access to, along with the sign-in URL and email address. They set up their own Sinch ID sign-in from there.
Invite people with their work email so that if your organization later enables SAML SSO, their accounts line up with your identity provider.
When you invite someone, you assign a role that determines what they can do. The Sinch Build Dashboard offers five roles:
| Role | Access |
|---|---|
| Administrator | Full access to the account, all projects, user management, and billing. |
| Member | Access to assigned projects and to billing. No access to user management. |
| Support member | Restricted access to troubleshooting and analytics for assigned projects only. |
| Limited member | Access to assigned projects only. No access to billing or user management. |
| User manager | Restricted to user management only: inviting and removing users, and assigning roles and projects. |
Assign the least-privileged role that lets someone do their job. A user's role can be changed at any time after they join. Only Administrators and User managers can invite users or change roles. For the full, up-to-date breakdown, see What user roles you can choose in the Sinch Dashboard.
From the user-management area you can:
- Change a role to promote or restrict an existing member.
- Remove a member to revoke their access immediately. Any access keys they created keep working until deleted, because keys belong to the project, not the person.
- Resend or revoke invites that are still pending.
Note: When someone leaves, removing them stops them signing in. You should also review the access keys in your projects, and rotate or delete any they may have created or had access to.
Account-level settings apply across every project and member:
- Single Sign-On (SSO): connect your identity provider so the team signs in with your company credentials. See Sinch ID & Single Sign-On.
- Multi-factor authentication (MFA): required for all users. Each person manages their own 2FA at my.sinch.com. See Sinch ID & Single Sign-On.
- Billing & plan: found under Account Settings → Billing (profile icon, top-right). Accessible to the Administrator and Member roles.
- Accounts & projects: the structure roles operate within.
- Access keys: application credentials, managed per project.
- Sinch ID & Single Sign-On: how members sign in.
