CDRs can be downloaded from the Sinch Build dashboard. CDRs are in a semicolon separated file that contains the following fields:
Phone-terminated calls
Field
Type
Description
CallId
string
A unique identifier for a call
UserSpaceId
int
Internal identifier
CallTime
time
Time when call was made
Result
string
Result may have one of the following values "ANSWERED" | "BUSY" | "NOANSWER" | "FAILED"
Reason
string
Reason may have one of the following values "N/A" | "TIMEOUT" | "CALLERHANGUP" | "CALLEEHANGUP" | "BLOCKED" | "MANAGERHANGUP" | "NOCREDITPARTNER" |
"GENERALERROR" | "CANCEL"
Duration
int
Call time in seconds
AnswerTime
time
Time when call was answered
From
string
CLI displayed on terminating side
To
string
Terminating side phone number
Amount
decimal
Cost of call
Currency
string
Currency
Custom
object
Free field for partners to use as custom headers
ApplicationKey
string
Application key
UserId
string
User Id of the user that initiated the call
ToCountryId
string
Country Id of the "To" number
Phone-originated calls
Field
Type
Description
CallId
string
A unique identifier for a call
UserSpaceId
int
Internal identifier
CallTime
time
Time when call was made
Result
string
Result may have one of the following values "ANSWERED" | "NOANSWER" | "FAILED"
Reason
string
Reason may have one of the following values |br| "N/A" | "CANCEL" | "CALLERHANGUP" | "CALLEEHANGUP" | "NOCREDITPARTNER" | "GENERALERROR"
Duration
int
Call time in seconds
From
string
Phone number of the caller
To
string
Number that the caller has called (Voice DID)
Amount
decimal
Cost of call
Currency
string
Currency
Custom
object
Free field for partners to use as custom headers
ApplicationKey
string
Application key
App-app calls
Field
Type
Description
CallId
string
A unique identifier for a call
UserSpaceId
int
Internal identifier
CallTime
time
Time when the call was made
Result
string
Result may be one of the following values "ANSWERED" | "BUSY" | "NOANSWER" | "FAILED"
Reason
string
Reason may be one of the following values "N/A" | "TIMEOUT" | "HANGUP" | "CANCEL"
Duration
int
Call duration in seconds
FromUserId
string
UserId of the caller
ToUserId
string
UserId of the callee
Custom
object
Free field for partners to use as custom header
ApplicationKey
string
Application key
SIP-terminated calls
Field
Type
Description
CallId
string
A unique identifier for a call
UserSpaceId
int
Internal identifier
CallTime
time
Time when the call was made
Result
string
Result may be one of the following values "ANSWERED" | "BUSY" | "NOANSWER" | "FAILED"
Reason
string
Reason why the call ended
Duration
int
Call duration in seconds
From
string
Endpoint that originated the call or CLI to be displayed
To
string
Endpoint where the call is terminated
Custom
object
Custom header that was passed in the call
ApplicationKey
string
Application key
The files are generated once every day and will contain the previous days' CDRs. A day spans from 00:00:00 UTC to 23:59:59 UTC. CDRs are written when the call is ended, though there are some edge cases where an app-app call CDR may be delayed in being written, for example, if there is a network failure before the call is ended.