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Sinch Voice API: Choosing between v1 and v2

For all new projects, please use Voice API v2. This is especially important for projects involving:

  • AI capabilities like Streams and Voice Relay
  • Voice campaigns like Batch calling

You should only use the older Voice API v1 if one of the following is a strict requirement:

  • The project must be in General Availability (GA).
  • The project requires In-App voice or Conferencing (until these features are available in v2).

Glossary

Voice REST API Glossary

TermExplanation
RTCReal Time Communication
SDKSoftware Development Kit
PSTNPublic Switched Telephone Network (plain old telephony)
RESTRepresentational State Transfer
APIApplication Programming Interface
ACEAnswered Call Event
ICEIncoming Call Event
DiCEDisconnected Call Event
CDRCall Detail Record
User SpaceUniverse of unique user names
Data CallPhone call over the Internet, also known as "VoIP"
VoIPVoice over Internet Protocol (IP)
CODECCoder/Decoder
HTTPHyper Text Transfer Protocol
RTPReal Time Protocol
UDPUser Datagram Protocol
IVRInteractive Voice Response
SMSShort Message Service
NATNetwork Address Translation
MXPMedia eXchange Protocol
SVAMLSinch Voice Application Markup Language
FQDNFully Qualified Domain Name