WhatsApp migration guide
If you are an existing Sinch customer using the standalone WhatsApp API, this guide provides instructions on how to migrate to the Conversation API, create a Conversation API app, and configure the WhatsApp channel for that app.
Note:
The majority of the functionality provided by the standalone WhatsApp API is supported by the WhatsApp channel of the Conversation API. However, the following features are not natively supported by the Conversation API:
- Marking mobile-originated messages as "Read"
- Adding a number to a block list
- Stickerpack Management
- Media Provider functionality
This guide provides information on how to get started with the Conversation API, along with reference material to aid you in your migration.
Document change log
This is currently a living document, and it is updated based on feedback from existing users. Any major updates made to the WhatsApp migration documents are recorded below:
2023-09-01
- Added information on how to configure webhooks for the Conversation API to the Getting started guide
2023-06-30
- Clarified that account manager assistance is required when setting up the WhatsApp channel on a Conversation API app
2023-06-07
- Added note to the Getting started guide indicating that customers may require account manager assistance in gaining access to the Conversation API
- Added note to the Getting started guide indicating that, when sending a message to initiate a conversation over the WhatsApp channel of the Conversation API, you must use a WhatsApp approved template message
2023-06-02
- Added notes indicating that users will require assistance from their account manager when migrating existing Sender Identities from a standalone WhatsApp API solution to a Conversation API solution
2023-02-15
- Added a tutorial on how to transform standalone WhatsApp API send message requests into Conversation API send message requests
2023-02-09
- Provided additional context for template messages
- Added information regarding the Message Composer tool on the Sinch Customer Dashboard
2023-01-27
- Migration guide published
2023-01-25
- Document change log created
