WhatsApp is a hugely popular method of communication, and billions of WhatsApp messages are sent globally every day.
If you are unfamiliar with WhatsApp, we encourage you to visit the WhatsApp Knowledge Base on the Sinch Community site. There, you'll find articles that answer common questions and provide context for the information detailed in the pages below.
This guide describes how to configure a WhatsApp channel for use with the Conversation API, and covers the following topics:
- Getting started with a WhatsApp channel - Prerequisites and configuration steps required to set up a WhatsApp channel.
- WhatsApp channel message support - The message types which are natively supported on a WhatsApp channel, and the message types which are converted into plaintext.
- WhatsApp channel template message support - Descriptions of template messages, which can be used to send messages outside of the 24 hour customer service window.