RCS Channel
With over a billion monthly active users and growing, RCS presents a prime opportunity for businesses to boost engagement and sales while building trust with customers.
Note:
If you are unfamiliar with RCS, we encourage you to visit the RCS Knowledge Base on the Sinch Community site. There, you'll find articles that answer common questions and provide context for the information detailed below.
This guide describes how to configure a RCS channel for use with the Conversation API, and covers the following topics:
- Getting started with an RCS channel - Prerequisites and configuration steps required to set up an RCS channel.
- RCS channel message support - The message types which are natively supported on a RCS channel, and the message types which are converted into plaintext.
Note:
When a mobile terminated (MT) media message is sent on the RCS channel of the Conversation API, the media located at the corresponding URL may be cached for up to 28 days. If you change the media stored at the URL, the new media may not be reflected in MT messages referencing that URL that are sent within that 28-day period. To force an update of the media cache, rename the file referenced by the URL.
