Sinch Developer Documentation

Building blocks to enable rich customer communication

Channel Support

Sinch Conversation API channel specific configurations and message transcoding.

Conversation API Channel Support Beta

Conversation API supports multiple channels that you can use to send different message types.


Message Types

Our current message types are:

  • Text Message - A message containing only text

  • Media Message - A message containing media such as images, GIFs, document and video.

  • Choice Message - A message containing "choices"/"actions" and description.

  • Card Message - A rich message which consists of text and description with image or video. It can also contain a set of "choices" ("actions").

  • Carousel Message - A list of cards rendered horizontally on supported channels (Messenger, Viber Bot and RCS) and as a numbered list on SMS, Viber Business Messages and WhatsApp.

  • Location Message - A message defining a physical location on a map.

  • Template message- A message with predefined template. Requires an existing template.


Supported Channels

Currently, the following channels are integrated into Conversation API. Each of the following documents will give you example requests for the message types, and rendered messages on handsets.
Please follow the links to the subpages to learn more:

SMS

WhatsApp

RCS

Facebook Messenger

Viber Business Messages

Viber Bot


There are some channel specific features offered by Conversation API that you can use in your requests, read more at: Channel Specific Properties.

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Updated 5 days ago


Channel Support


Sinch Conversation API channel specific configurations and message transcoding.

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