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Installing the app
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Installing the app

In order to install the Omnichannel Connector app:

  1. Navigate to the Salesforce AppExchange.

  2. Search for Sinch Omnichannel Connector and double-click the appropriate listing.

    Omnichannel search

  3. Click Get It Now.

    Omnichannel get it now

  4. Populate the form and click Visit Provider. An inquiry that includes the data you provided is sent to Sinch.

    Omnichannel form

  5. A Sinch account manager will contact you and contract you for the Sinch Omnichannel Connector. Once contracted, Sinch will provide you with an installation URL. A Salesforce Marketing Cloud administrator must log in and click the URL. The Omnichannel Connector will be added to your Salesforce Marketing Cloud solution via the app exchange.

Note:

The time between form completion and contact with a Sinch account manager may vary.

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Prerequisites

Connecting your accounts