If you encounter unexpected behavior or results while using the Omnichannel Connector app, you can follow the troubleshooting steps described below or review analytic information for your Conversation API solution.
If you encounter issues while using the Omnichannel Connector app, there are you may troubleshoot your solution by completing the following steps in order:
Retry the action (for example, sending a message). Your solution may have encountered a temporary error that may resolve itself as circumstances change. For example, if an automatic contact management operation interferes with a send message request, the same request may succeed on a subsequent attempt.
Review the steps described in this article on troubleshooting the Conversation API. Your Omnichannel Connector app is directly connected to a Conversation API app, and resolving issues with your Conversation API solution overall will likely resolve any issues you encounter with your corresponding Omnichannel Connector app.
You can view analytic information about your Conversation API solution, including message delivery data, Monthly Active Users (MAU), conversation data, channel statistics, and more on the Sinch Build Dashboard.